General Conditions of Sale - Lanaïka

Please read these terms and ideally before you place your order.

Article 1 : Scope and changes to Terms and conditions of Sale, Price and Pictures

1.1 - General Conditions of Sale these general conditions of sale apply to all orders placed on the Internet site www.Lanaika.com.
The site Lanaika.com reserves the right to adapt or modify at any time the present General Conditions of Sale. In case of modification, it will be applied to each order the general conditions of sale in force at the date of the order.

1.2 - Price - site Lanaika.com reserves the right to modify its prices at any time, but undertakes to apply the rates current which will have been indicated at the time of your order.

1.3 - Photos - the pictures of The products marketed on Lanaika.com are not contractual. The colour is variable depending of the screen used and the settings of the latter.


Article 2 : product Availability

Our product offers and prices are valid until they are visible on the site, within the limit of stocks available.
Upon receiving your order, we verify the availability of the products ordered. In case of unavailability, we are committed within 7 days from the confirmation of the order or to deliver you the ordered product, either to propose you a similar product at a similar price, or to refund by cheque upon simple written request, either you pay it back in the form of a gift voucher. In the case of the issuance of a gift certificate, you can request the cancellation and the refund by cheque. By mail (however, for greater security, we recommend that you carry a letter with Acknowledgement of Receipt) to the following address : LANAÏKA-CSCD - 34, rue Rivay 92300 Levallois-Perret . Your cheque will be sent to you within 15 days of your request.


Article 3 : order Validation and electronic signature (act of 13 march 2000 on electronic signature)

Any order signed electronically by the consumer constitutes an irrevocable acceptance which can be questioned only in the limits foreseen in the present General Conditions of Sale. The validation of the order form, associated to the procedure of authentication and non-repudiation and integrity protection of messages constitutes an electronic signature. This electronic signature has value between the parties in the same manner as a handwritten signature.


Article 4 : Warranty

4.1 - General - All products purchased on the Lanaika.com are guaranteed against all manufacturing defects under normal use. The duration of the warranty appears on the page of each article and shall run from the date of purchase. The document evidencing the guarantee on which the date of purchase is the invoice that you receive by email. If during this warranty period, it turns out that the product is defective, it will be repaired or replaced at the discretion of the manufacturer. The invoice will be requested to exercise this warranty, the latter determining the date of purchase of the product.


Article 5 : Terms of Payment and Security

5.1 - Terms of Payment - You can make the payment :
1) By credit card: payment is made on the secure banking servers of our partners (Paypal, SOCIETE GENERALE). This implies that no banking information concerning you forwards through the website of Lanaika.com.
2) By bank transfer : Your order will be processed upon receipt of bank transfer and after validation by the bank credit. Beyond 7 days, without reception of your bank transfer, the order will be cancelled.

5.2 - Safety - The details of your credit card are encrypted thanks to protocol SSL (Secure Socket Layer) and never transmitted unencrypted over the network. The payment is directly made with the bank. Lanaika.com there was no access to these details or your card number, and does not on its servers. This is why they are called back for each new transaction on our site.

5.3 - Clause of reserve of property - the products remain the property of Lanaika.com until full receipt of your payment Lanaika.com. However after the receipt of the order by the customer, the risks of the delivered goods are transferred to the customer.

5.4 - Failure to pay - Lanaika.com reserves the right to refuse a delivery or honour an order from a customer who would not have regulated completely or partially a preceding order or with whom a payment dispute is being of directors.

5.5 - Use of vouchers, If they exist, the vouchers can only be used for the purchase of material goods. Purchase vouchers and promotional vouchers credited to your customer space, as gesture-commercial may not be converted into a refund check.


Article 6 : Modalities of delivery and delivery period

6.1 - General - The products are delivered to the delivery address that you indicated during the order process. Delivery in Metropolitan France (including Corsica), Monaco, DOM, TOM, collectivités territoriales and to the international.
Free delivery in france from 60 € TTC of purchase after the deduction of discounts and/or promotions.
A free shipping promotion may be proposed for certain products or for certain commands. This possibility is generally limited in time and remains intimately related to the amount of the order. If your order reaches a certain level, the displayed page will tell you whether the conditions are met to qualify for free shipping. In all cases, the delivery will remain pay-out of any information that is specifically identified and shown on the page of your order, and stating that the delivery is free. The conditions necessary to free the delivery can be cancelled at any time without notice. Free delivery, if it is proposed, was concerned only with domestic deliveries in France.
6.2 - Timely shipping - If you place your order before 12pm, it will be processed within the day. If you place your order after 12pm, it will be processed the next morning. All times announced are calculated in working days.
Delivery in The Post against signature of the recipient within 48 hours-72 hours on the entire territory of Metropolitan France (including Corsica) and Monaco.
Delivery in The Post against signature of the recipient in 5-7 days on the French overseas departments (Guadeloupe, Guiana, Martinique, Reunion), TOM (French Polynesia, New Caledonia, Wallis and Futuna, French southern and antarctic Lands) and the territorial Collectivities (Mayotte, saint Pierre and Miquelon).
Delivery in The Post against signature of the recipient in 4-8 days in the world.

6.4 - Delivery - factor is present in you. In case of absence, he returns home the next morning. In case of absence at his second passage, he will leave you a delivery notice and you can then collect your package at the post office nearest you. The Post keep your package in its offices within 14 days.


Article 7 : Responsibilities

Lanaika.com is not held liable for breach of contract, due to the occurrence of an event of force majeure and in particular in case of total or partial strike of postal services, carriers, and disasters caused by floods or fires. As regards products bought to satisfy professional needs (dealers, shops, retailers, wholesalers), Lanaika.com not incur any responsibility for all consequential damages because of present, trading loss, loss of profit, damage or expenses which may arise.


Article 8 : Treatment of parcels not distributed by The Post office

These are the packages that have not been delivered to the final recipient for the following reasons : IASP (Do Not live at the Address), unclaimed (these are the packages that have not been claimed by the consignee at the post office in the allotted time) and refused (these are the packages that you denied).

8.1 - The return on the grounds of "IASP, unclaimed, refused" - After receipt and acceptance of your package by our services, depending on the nature of the product, stocks available and according to your wish, we will offer you reship the product initially ordered or an exchange product with equivalent characteristics. In the opposite case, a gift certificate will be credited to your client account after receipt of your volis by our services. If you have chosen to be refunded, please write your request by mail to the following address : LANAÏKA CSCD - 34, rue Rivay 92300 Levallois-Perret . Your cheque for the amount of your product will be shipped within 15 days of your request. In the case of the issuance of a gift certificate, you can request the cancellation and the refund by cheque. By mail (however, for greater security, we recommend that you carry a letter with Acknowledgement of Receipt) to the following address : LANAÏKA CSCD - 34, rue Rivay 92300 Levallois-Perret . Your cheque will be sent to you within 15 days of your request.

8.2 - returns under the grounds of "spoliation" - These are the packages that were not delivered to the recipient because of spoliation : a package blank, torn, opened, traces of shock...
If the package is damaged, torn, empty..., you must have refused the package and contact our services to inform us. You must also ask to factor a declaration of theft at time of refusal.
After receipt and acceptance of your package by our services, depending on the nature of the product, stocks available and according to your wish, we will offer you reship the product initially ordered or an exchange product with equivalent characteristics, at our expense. In the opposite case, a gift certificate for the amount of your product plus delivery charges) will be credited to your client account after receipt of your volis by our services. Please refer to article 10 of the General terms and Conditions for the refund of the delivery charges. If you have chosen to be refunded, please write your request by mail to the following address : LANAÏKA CSCD - 34, rue Rivay 92300 Levallois-Perret . Your cheque for the amount of your product plus delivery charges will be sent to you within 15 days of your request. Please refer to article 10 of the General terms and Conditions for the refund of the delivery charges. In the case of the issuance of a gift certificate, you can request the cancellation and the refund by cheque. By mail (however, for greater security, we recommend that you carry a letter with Acknowledgement of Receipt) to the following address : LANAÏKA CSCD - 34, rue Rivay 92300 Levallois-Perret . Your cheque will be sent to you within 15 days of your request.


Article 9 : Right of return

9.1 - returns for withdrawal - The product received is not suitable to you : reference Error, hidden defect, problem size, color, features, completely different product... The product must be returned in good condition, unused, in its original packaging, with all of its content, and any gifts that could be attached. In accordance with article L. 121-20 and following of the Consumer Code, you have a period of 7 working days after receipt of your order to notify us that you wish to retract so that our customer service assigns you an agreement number of return. Please refer to article 10 of the General terms and Conditions for the free returns.
After receipt and acceptance of your package by our services, depending on the nature of the product, stocks available and according to your wish, we will offer you reship the product initially ordered or an exchange product with equivalent characteristics, at our expense. In the opposite case, a gift certificate for the amount of your proceeds will be credited to your client account after receipt of your volis by our services. If you have chosen to be refunded, please write your request by mail to the following address : LANAÏKA CSCD - 34, rue Rivay 92300 Levallois-Perret . Your cheque for the amount of your product will be shipped within 15 days of your request. In the case of the issuance of a gift certificate, you can request the cancellation and the refund by cheque. By mail (however, for greater security, we recommend that you carry a letter with Acknowledgement of Receipt) to the following address : LANAÏKA CSCD - 34, rue Rivay 92300 Levallois-Perret . Your cheque will be sent to you within 15 days of your request.
Conditions for exercising the right of withdrawal - returns will not be accepted for all products blister and product return requests after the deadline. The products déstockés will not be returned or exchanged ; except in case of hidden defects.

9.2 - returns for warranty - During the warranty period, if the product is defective, it can be replaced after appraisal. To make a request to return the product, please report it to our customer service who will issue you a return agreement number to affix to your package. Upon receipt of the agreement, you have 7 days to return the product. After this period, your return will be refused. Please refer to article 10 of the General Conditions of Sale for returns toll free.
Upon receipt, our services will check the reason for return. If your product is carried out under a bad ground, it may be refused and you be returned at your expense. The reason for the return may, in particular, to be re-qualified. Therefore, you will be notified by mail and the processing of your return will be according to the new pattern. Please refer to article 4 of our General Conditions of Sale for warranty.


Article 10 : delivery Costs

10.1 Reimbursement of costs of delivery - If the delivery fees incurred with The Position are to be known by our services, we will refund your delivery costs. If these costs are not known by our services, an itemization of the costs incurred you will be asked by our customer service department in order that the latter be able to refund you.

10.2 free Returns - returns are free of charge for all products which are the object of withdrawal and warranty. Please contact us, stating the reason for return, our Customer Service will give you a good transport Colissimo The Post office to affix on the parcel to return to us and file it at the post office of your choice. You will not pay any transport costs. Please refer to article 9 of the General terms and Conditions for rights of return.


Article 11 : company Details - head Office of LANAÏKA

For any request to the Customer Service :
1) Via the online form available on the website.
2) By mail to contact@Lanaika.com
3) By mail : LANAÏKA CSCD - 34, rue Rivay 92300 Levallois-Perret .
In order to optimize the processing of your request, please specify after the word "Service Clients" the object of your mail : Unsubscribe, Refunds, Vouchers, Request for information... In your email please also indicate your last name, first name, postal addresses, email and, if you write to us about an order, the order number.